FREQUENTLY ASKED QUESTIONS
- What payment methods do you accept?
- We accept a variety of payment methods, including credit/debit cards, PayPal, bank transfers, and other secure online payment options. You can choose your preferred payment method at checkout.
- How do you ensure website security?
- We employ SSL encryption, firewall protection, regular audits, secure payment processing, strict data policies, user authentication, software updates, and user education.
- How can I cancel my order?
- If you wish to cancel your order, please contact our customer support team email support@infantryco.com with your Order ID as soon as possible. Orders can only be canceled before they are shipped. Once shipped, you may need to initiate a return. We'll assist you promptly to ensure a smooth cancellation process.
- Are there any additional fees or taxes associated with international orders?
- International orders may be subject to customs duties, taxes, and import fees imposed by your country's customs authorities. These fees are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for more information on applicable fees.
- How can I contact customer support if I have a question or issue with my order?
- You can contact our customer support team via email support@infantryco.com, or live chat at the product page during our business hours. We strive to respond to all inquiries promptly and provide assistance with any questions or concerns you may have.
- Do you offer any promotions or discounts?
- Yes, we occasionally offer promotions, discounts, and special offers on select products. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest deals and promotions.
Shipping Details:
- Do you offer international shipping?
- Yes, we offer international shipping to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping page for more information.
- How do I track my order?
- Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package through our website or the courier's tracking portal.
- How long will it take for my order to arrive?
- Our standard shipping typically takes between 5 to 10 days for delivery, depending on your location and shipping method. Please note that unforeseen circumstances or customs clearance may occasionally cause delays. Rest assured, we'll do our best to ensure your order reaches you as quickly as possible.
After Sale:
- What is your return policy?
- Our return/exchange policy extends for 30 days from the item's receipt. Orders returned after this period won't qualify for refund or exchange and may be returned to the customer at their expense. The item must be dispatched within 30 days, with proof of postage. To qualify for a return, items must be unopened, unused, undamaged, and accompanied by proof of purchase.
To initiate a return, email support@infantryco.com with the subject 'Returns,' providing your order number, name, and reason for return. We'll furnish instructions on where to send returned items.
Customers are advised to obtain proof of postage to prevent "lost package" scenarios. Note that customers bear shipping costs for returned items. Once the returned item is received and inspected, you'll receive a confirmation email detailing the refund status. If approved, the refund will be processed, and credit will be applied to your original payment method promptly.
- What should I do if I receive a defective item?
- We apologize for the inconvenience. Please contact our customer support team via email support@infantryco.com with Order ID within 7 days of receiving the item with details and photos of the defect. We'll arrange for a replacement or refund, as per our return policy. Your satisfaction is our priority.
- What is your warranty policy?
- Within one year from the date of purchase, we guarantee free repair/adjustment service against any defects according to the following guarantee regulations, provided that the watch was properly used as directed in this instruction booklet.
Exceptions from warranty:
1: Troubles or damage caused by accidents or improper usage.
2: Scratches or grime caused by use (Watch Case, Straps,
Crown).
3: Problems and damage caused by acts of god, natural.
disasters including fire, floods or earthquakes.
4: Unable to provide a valid warranty card of date of purchase.